AGENDA

The Next Step in Your Transformation Journey

1535 - 1615
3. Innovation Theatre

CX in Insurance: Keeping the Customer at the Heart of Digital Transformation

- Why is superior CX crucial for any insurer – what difference can it make?
- How can we develop a seamless digital customer journey in insurance?
- What are the best tech strategies to reduce customer friction?
- Does the insurance industry need an omni-channel approach? Will customers demand it?
- How can insurers step up their customer communication to suit a digital era?

Speakers

Eleni_Digalaki
Insider_Intelligence
ELENI DIGALAKI
Principal Analyst
Insider Intelligence
Adam_Gillett
Marsh
ADAM GILLETT
Vice President, Head of Digital Partnerships
Marsh
By Miles
MADDY HOWLETT
Chief Commercial Officer
By Miles
Will_Jones_11FS
WILL JONES
Creative Director
11:FS

Videos